Terms & Conditions

Company Name : OWLETO TECHNOLOGIES PRIVATE LIMITED.

These Terms and Conditions consist of the following sections: 1. Acceptance of Terms; 2. Intellectual Property; 3. Terms for Cancellation, Return, Refund of Orders, and Exchange of Products; 4. Customer Support; and 5. Privacy Policy.

ACCEPTANCE OF TERMS

By accessing and using this website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using the website.

Owleto reserves the right to alter and enforce this policy at any time without having to serve prior notice on the user. Please note that we may, from time to time, change the terms of the policy that governs your return, refund, or cancellation of an order for products on the platforms. Such policy changes shall primarily have prospective effect and not retrospective effect, unless otherwise specified herein. In case the policy changes for a product for the users who have already purchased the product under the old policy, then the old policy shall continue to be applied to the user for that product. Any order of product placed by the user after the policy change will be applicable to the revised policy. Hence, it is recommended that every time you wish to use the platforms for the purchase of products, please check the policy to ensure that you understand the terms and conditions that apply at that time when you are placing any order for product(s) offered for sale or sold on the platforms. Owleto will, at its sole discretion, notify the users of any change in the policy by posting a notice on the homepage of the platforms.

INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, and other materials, is protected by intellectual property laws. You may not use, reproduce, or distribute any content without explicit permission.

TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS

3.1 Cancellation of Products

You can cancel orders for products partially or fully prior to the orders being packed and invoices generated in relation to them.
Upon successfully placing an order for products on the platforms and after Owleto has successfully handed over the product(s) to its logistic partner, in case you change your mind in relation to a particular order of the products (including instances of tampered, torn, or opened product packages at the time of delivery of the products), you may reject the shipment of such an order of products when our logistic partner attempts the delivery of the order of products at your address. For any help that you may need, you can always reach out to us at support@ or via the Contact Us section on platforms.
On receipt of the cancellation request prior to products being packed and invoices being generated, we shall cancel the order of products and initiate the refund for the products within 10 (10) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds shall be subject to the policies and charges of the user’s bank, financial institution, or payment gateway, as may be applicable.
The user is not allowed to cancel the order for products after the products have been packed and invoice has been generated in relation to them. If anyone sends an email to us requesting cancellation of the order for products after the products have been packed and invoice has been generated in relation to them, we cannot guarantee such order cancellation in case the product has already been packed and invoiced by the time we check and respond to the user's email. In such cases, the user may choose to refuse to accept the delivery of the order of products when our logistic partner attempts to deliver the order of products to the user's address and let unwanted order of products be returned to us by our logistic partner. If, at the time of delivery of order of products by our logistic partner, the user notices or is aware that the product package is either tampered with, torn, or open, then the user may reject the shipment of such order of products when our logistic partner attempts to deliver the order of products at the user’s address and intimate the concern by emailing us at support@ or contacting us via Contact Us section on the platforms.

3.2 Return of Products

Subject to the category-wise terms as set forth under Annexure A to this Policy, you may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Platforms; or (vii) you are dissatisfied with the quality of purchased Product due to size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding (each referred to as “Non-Compliant Product”). For Owleto, you shall initiate such requests for the return of products in accordance with the terms set forth under Annexure A to this Policy (“Return Period”);
While raising a request for return on the platforms, the user shall have the option to seek a refund of the money paid by him or her towards the purchase of the product. The user will be required to produce a copy of the original invoice at the time of placing a request for the return of products. The user shall ensure that the products being returned comply with the conditions set out under this policy and are, among other conditions, unused, unwashed, with price tags intact, and that all packaging material is undamaged and unused. Such returned product(s) should not carry stains, sweat, detergent, or body odour.
You shall keep the products in their unused, original condition, along with the original invoice or sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging, for a successful return pick-up. We would accept the request for the return of such a product, subject to the terms of this policy. In the event that we find that the returned products do not meet the criteria mentioned under this policy, we reserve the right to reject the return products and refuse refunds in relation to them.
If you have received any product that is subject to return in terms of this policy, we suggest you immediately register a request in this regard on the concerned reforms. We will, in our sole discretion, verify if: (a) the defects and damages in the products or the non-compliances claimed in such products are acceptable by us; or (b) such defects, damages, or non-compliances are due to our default, and will accordingly, post-verification, accept or reject the request for return of the products. For such verification, we may request that you send us images of the damaged, defective, or non-compliant products received and/or allow our personnel to schedule a visit to assess the damage, defect, or non-compliance with the product. Further to the assessment of the damage or the concern reported in the return request, we may, in our sole discretion, resolve the issue subject to the assessment report in a manner as we may deem fit. You agree that our decision in relation to it is final and binding on you.
Your return will be processed only when the conditions as may be stipulated by us in this policy are fulfilled at the time of return of such products, such as the product being returned in its original condition (including water seal stickers in the case of fragrances), along with the price tag intact, including the original packaging of the product, the brand outer packaging of the non-compliant product and all accessories therein, no damage or defect to the product having occurred post-delivery of the product while in your possession, etc.
You agree that we will not accept the return of any product. (i) if you have placed the order for the wrong product model, colour, or incorrect product; (ii) if the product belongs to on-returnable products (defined below); (iii) if you fail to request a return or register a complaint in relation to an on-compliant product within the Owleto Return Period (defined above). (iv) ‘Made to Order’ Products on the Platforms Any damage to the product caused by your improper wearing or safekeeping of the product, any modification or change to the product by you or a third party, or any depreciation in the value for other reasons will not deem such a product a non-compliant product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
It is hereby clarified that in the case of electronics, notwithstanding anything to the contrary to this policy and subject to paragraph (l) below, users cannot return electronic products that are specified as ‘non-returnable’ on the relevant product detail pages of the platforms. Products may be returned within the Owleto Return Period only in cases of damaged-in-transit products, incorrect products shipped to the user, or missing components of the products and empty sealed packages of the products, and not for any other reasons. Further to the assessment of the damage or the concern reported in the return request, we may, in our sole discretion, resolve the issue subject to the assessment report in a manner as we may deem fit. You agree that our decision in relation to it is final and binding on you.
It is hereby clarified that in the case of certain products, including but not limited to accessories (watches) or precious materials, notwithstanding anything to the contrary to this policy and subject to paragraph (l) below, a refund will be made once the relevant product reaches the brand showroom or warehouse and the quality check of the product is completed. Further, if the user loses any certificate relating to said product, a fee of INR 500 (five hundred Indian rupees) shall be collected from such user.
Owleto shall not accept return or refund requests raised for certain categories of products, including but not limited to the following products, except in accordance with paragraph (m) below (“Non-Returnable Products”):

(i) Swimwear;

(ii) Fragrances and deodorants;

(iii) Home fragrances;

(iv) Hair Care;

(v) Inner wear;

(vi) Shaving;

(vii) Skin Care;

(viii) Makeup;

(ix) Beauty and Care;

(x) Mobile & Accessories;

(xi) Music and Entertainment;

(xii) Gadgets and Appliances;

(xiii) Tech Accessories;

(xiv) Smart Wearables

(xv) Bath & Laundry;

(xvi) Decor and Gifting;

(xvii) Home Needs;

(xviii) Kitchen and Dining;

(xix) Beauty Appliances;

(xx) Some products in Night & Loungewear;

(xxi) Clothing accessories like gloves and masks; handkerchiefs;

(xxii) Baby care such as only feeding and nursing, bathing, grooming, and diapering

Additionally, you should always check the Products display page on the platforms for the return and exchange policy applicable to those specific products.

You can return the product(s) purchased from us provided the product(s) satisfy the below mandatory conditions:

(i) The product has not been worn, washed, cleaned, or tampered with by you.

(ii) The price tag or bar code, brand tags, original packaging material, including brand boxes and protective coverage, and accompanying accessories are intact and not altered, damaged, or discarded by you.

(iii) The serial number, IMEI number, or bar code of the product, as applicable, should match Owleto's records.

(iv) The accessories delivered with the product (such as chargers, earphones, user manuals, etc.) are returned along with the product in undamaged, unaltered condition.

(v) The product is not altered unless proven by a vendor defect.

(vi) In the case of electronics, if the products sought to be returned are not sealed in the poly-jiffy bag provided by Owleto,

(vii) In the case of precious materials or accessories (such as watches), if the returned products are fake, counterfeit, damaged, or altered.

(viii) A return is being initiated against the order under which it was bought and from the same account, and the serial number or bar code of the product matches our records.

(ix) The gifts accompanying the purchased product have not been returned, or upon being returned, show signs of being used, washed, or defective.

(x) There is no foul odour, perfume, stains, dents, scratches, tears, or any form of damage or defect on the product.

(xi) The product(s), if bought as a set, should be exchanged for the complete set.

(xii) Products returned should be in unused, undamaged, unwashed, and saleable condition.

(xiii) We are satisfied that the product has not been rendered defective, damaged, or unusable.

(xiv) The user has not breached any terms of this policy.

We reserve the right to reject the return request for a product if it does not satisfy the aforementioned conditions.
In the event a User returns a Product that is not accompanied by the accessories, gifts, or other items originally bundled with such Product or is not in a sellable condition as it does not satisfy the conditions mentioned in paragraph (j) above,
Owleto shall have the right, exercisable at its sole discretion, to: (i) refuse to accept the return of such product; and/or (ii) either (a) refuse to process any refund in relation thereof; or (ii) deduct the amount payable in respect of such items from the amount of refund such user is entitled to.
Subject to the user satisfying the conditions mentioned in paragraphs (j) and (k) above, the user can only return non-returnable products if there are defects and deficiencies in the products (attributable to and accepted by Owleto after due verification at its sole discretion), such as damaged-in-transit products, or if incorrect products were shipped to the user, or if there are missing components of the products, or empty sealed packages of the product delivered, and not for any other reasons. The user shall initiate a request for returning such non-returnable products on the platforms not later than two (two) days from the date of delivery of such products.
Subject to the terms of this policy, Owleto also accepts partial returns, wherein the user can raise a return request for one or all products, except in the case of bundled packages (defined below). The process for initiating the process for raising a return, refund, or exchange request is as follows:

(i) Please log in with your credentials and visit the My Account section.

(ii) Select the order you want to return on Order History, click on "Return/Exchange,” and follow the instructions on this page to obtain a tracking ID.

(iii) Refunds for purchases made through electronic payment methods (credit/debit card, digital wallets, etc.) will be processed via the original payment method used for the purchase.

(iv) For purchases made using cash on delivery (COD) as the mode of payment, the refund will be issued through bank transfer.

(v) Customers are required to acknowledge the reasons (if there are any physical damages or quality issues with the product, customer must send a mail attaching the photos) to support@.

(vi) The products will be picked up within the timelines intimated by Owleto.

(vii) Owleto will initiate the refund or replacement process only if the products are received in accordance with this policy.

(viii) On certain select days, as specified by Owleto, separate policies may be applicable.

(ix) This refund/return policy is subject to the general terms and conditions of Owleto and may be updated or modified as necessary.

If a user has purchased products that form a part of a package of other products, or if the product forms a part of a promotional package (collectively, the “bundled package”), the user shall be required to return all the products that form a part of the packaged package for Owleto to process refunds. For illustrative purposes, if the user has purchased a shirt and a pair of pants as a single product in a promotional package, they will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the bundle package. It is hereby clarified that if the bundle package consists of any non-returnable product along with other products, the user shall return all other products except the non-returnable products.
Returns of purchased products are facilitated through our reverse logistics partners. On receipt of a request for the return of a product on the platform and the same being duly acknowledged by us, our reverse logistics partners may get in touch with you in order to collect the purchased products from you and deliver them to Owleto. While Owleto has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, Owleto has a select list of areas where deliveries and collection can be undertaken by its reverse logistics partners.
In events where Owleto is unable to facilitate a pick-up of the purchased product for return from the user, the user is required to self-ship the product to Owleto’s shipping warehouse, the address for which will be intimated to the user upon the user placing such a request for return. Upon self-shipping the product to Owleto’s warehouse, the user shall be required to scan and email the courier or postal receipt to support@ for Owleto’s records. The aforesaid return by self-shipping the products is subject to the returned products passing a quality check at Owleto’s returns desk or warehouse. For all above-mentioned self-shipments of products, the user shall be fully responsible for any service deficiencies, including but not limited to delays, lost in transit, damage, etc., to the products due to any negligence or default of the courier partner chosen by the user for self-shipment, and we shall not be held responsible or liable for the same in any manner whatsoever.
In the event where the user claims to have self-shipped the product in accordance with the process set out in paragraph (o) above and Owleto does not receive the returned product or the package containing such product is empty, the user shall be required to submit the ‘proof of delivery’ received from the courier or postal agency to Owleto to prove his or her claim of return of products through self-shipment to Owleto. It is specifically clarified that any refunds shall be processed by Owleto only upon receiving the returned products in sellable condition and concluding the required quality checks, including the conditions mentioned under paragraphs (j) and (k) above. The user shall be solely responsible for any defect, damage, and/or deficiencies, including delays, losses in transit, etc., to the product caused in transit while self-shipping it to Owleto.
If any user has excessive returns in their account, we may charge a standard convenience fee for future orders placed by such a user. Such convenience fee charged shall be shown to the user before placing any order of products on the checkout page of the product as a separate charge, and such convenience fee charged is non-refundable. For users with high returns and unaccepted shipments of orders, Owleto may, at its discretion, disable the cash on delivery payment option for such users, and you agree that our decision in relation thereto is final and binding on you. Owleto also reserves the right to disable user accounts if we determine that the user has wilfully violated the terms of this policy, including other policies of the platform, and has exceptionally high returns.

3.3 Refunds

At the time of raising a request for return or cancelling the products on any of the platforms, you may seek a refund for the non-compliant product. Such a refund will be made to you only in the event that payment has been received by us for the products returned or cancelled.
Please be informed that when you opt to cancel or return the products, upon our receiving, verification, and assessment of the products and the documents relating thereto, the refund amount for such products that are eligible for return as per the terms of this policy will be processed within a period of 7–10 (seven to ten) business days from the date of us receiving the products and verifying the defect or non-compliance with the product. Your refund will be processed only when the conditions as may be stipulated by us in this policy are fulfilled, such as the product being returned in original saleable condition without any defect or damage, along with the price tag intact, including the original packaging of the product, the brand outer packaging of the non-compliant product and all accessories therein, and all the conditions mentioned under paragraphs 2.2(j) and (k) above being satisfied. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a product that is deemed ineligible for a refund based on our verification and assessment. You agree that our decision in relation hereto is final and binding on you.
Refunds will be processed by Owleto through its normal banking channels. You will acknowledge that after the initiation of the refund, it may take additional time for your refund to reflect in your account, which is subject to your financial institution or payment solution provider's terms and conditions. Where a user has opted for the cash on delivery option for payment towards the purchased products, Owleto shall process all refunds into either the user’s valid bank accounts, if details of such accounts are provided by the user to Owleto at the time of refund. Further, should the user have used more than one payment option for the purchase of products on the platform, Owleto shall process all refunds through a payment option (as defined in the Fees and Payments Policy) that Owleto deems fit, in its sole discretion, to process such refunds. We do not make any cash refunds. The amount will be refunded to you within 7–10 (seven to ten) business days of us approving the refund, subject to the terms of this policy, depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. The refund to be made to the user shall not include any amount paid by the user towards shipping charges or any other such charges, including the convenience fee, which are applicable from time to time. However, in the event a product has been delivered with a defect or damage (for reasons attributable to and accepted by us after due verification at our sole discretion), we may refund the shipping charges to you, provided that you claim a refund of such shipping charges (including the convenience fee) within 7 (seven) days of receiving the refund for the remaining amounts. Subject to paragraph 2.2(l) above, you will be provided with a refund if you have received a non-returnable product in a damaged or defective condition, subject to verification and examination of the damage or defect of the product by us.
Owleto shall make all reasonable attempts to keep the user apprised of the status of the refund through updates shared on the user’s account on the platforms, registered mobile number, and registered email address. Owleto disclaims all liabilities that may arise on account of its failure to keep the user apprised of the status of the refund due to any technical reason beyond the control of Owleto.
We reserve the right to reject a refund request for a product if it does not satisfy the quality conditions specified under this policy in our assessment pursuant to its return. We may, in such cases, notify you, and Owleto shall not be liable for returning the products and shall not take any liability for the same. You agree that our assessment and decision in relation to that are final and binding on you.

3.4 Exchange of Products:

You may initiate the request for exchange of the product if the product delivered is of a different fit and/or size than the fit and/or size of the product that was ordered on the platform, or if the fit and/or size of the product order does not fit the user and the user wants to try a different (either larger or smaller) fit and/or size of the same product (“exchangeable product"). You shall initiate such requests for an exchange of exchangeable products within the timelines mentioned in the product detail page (“Exchange Period”).
You shall keep the exchangeable products in their unused, original, and sellable condition, along with the original invoice or sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging, for a successful exchange product pick-up, and the exchangeable products should satisfy the conditions mentioned under paragraph (f) below. We would accept the request for the exchange of such products, subject to our verification and assessment in accordance with the terms of this policy. You agree that our decision in relation hereto is final and binding on you.
If you have received any product that is subject to exchange in terms of this policy, we suggest you immediately register a request in this regard on the platforms. We will, in our sole discretion, verify if: (a) the defects and damages in the products or the non-compliances claimed in such products are acceptable by us; or (b) such defects, damages, or non-compliances are due to our default, and will accordingly, post-verification, accept or reject the request for exchange. For such verification, we may request that you send us images of the damage or defects on the exchangeable product received and/or allow our personnel to schedule a visit to assess the damage, defect, or non-compliance with the product. Further to the assessment of the damage or the concern reported in the exchange request, we may, in our sole discretion, resolve the issue subject to the assessment report in a manner as we may deem fit.
Subject to paragraph (f) below, your exchange will be processed only when the conditions as may be stipulated by us are fulfilled at the time of exchange of such products, such as the product being returned for exchange in original and sellable condition (including water seal stickers in case of fragrances), along with the price tag intact, including the original packaging of the exchangeable product, the brand outer packaging of the exchangeable product and all accessories therein, no damage having occurred to the exchangeable product while in your possession, etc., and the availability of stock in the same brand for the same or different fit and/or size.
You agree that we will not accept the exchange of any product. (i) if you have placed the order for the wrong product model, colour, or incorrect product; (ii) if the product belongs to the non-returnable product category (for instance, personalised products that are not suitable for return based on their nature); (iii) if you fail to request an exchange or register a complaint in relation to the exchangeable product within the exchange period; (iv) ‘Made to Order’ products. Any damage to the product caused by your improper wearing or safekeeping of the product, any modification or change to the product by you, the user, or a third party, or any depreciation in the value for other reasons, will not be deemed an exchangeable product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding on you.
You can exchange the product(s) purchased from us provided the product(s) satisfy the below mandatory conditions:

(i) The product has not been worn, washed, cleaned, or tampered with by you.

(ii) The price tag or bar code, brand tags, and original packaging material, including brand boxes and protective coverage accompanying accessories, are intact and not altered, damaged, or discarded by you.

(iii) The serial number, IMEI number, or bar code of the product, as applicable, must match Owleto’s records.

(iv) The accessories delivered with the product are returned along with the product in an undamaged or unaltered condition.

(v) The product is not altered unless proven by a vendor defect.

(vi) In the case of electronics, if the products sought to be returned are not sealed in the poly-jiffy bag provided by Owleto,

(vii) In the case of precious materials or accessories (watches), if the returned products are fake, counterfeit, or damaged,

(viii) An exchange is being initiated against the order under which it was bought and from the same account, and the serial number or bar code of the product matches our records.

(ix) The gifts accompanying the purchased product must be returned, or upon being returned, show signs of being used, washed, damaged, or defective.

(x) There is no foul odour, perfume, stains, dents, scratches, tears, or damage to the product.

(xi) The product(s), if bought as a set, should be exchanged for the complete set.

(xii) Products returned for exchange should be in unused, undamaged, unwashed, and saleable condition.

(xiii) We are satisfied that the product has not been rendered defective or unusable.

(xv) The user has not breached any terms of this policy.

We reserve the right to reject the exchange request for a product if it does not satisfy the aforementioned conditions.
The exchange of purchased products is facilitated through our reverse logistics partners. On receipt of the request for an exchange of products and the same being duly acknowledged by us, our reverse logistics partners may get in touch with you in order to collect the purchased products from you.

CUSTOMER SUPPORT

Any queries or concerns relating to the return, refund, or cancellation may be directed by you to our customer support team, who can be contacted at:

Contact Details: support@

PRIVACY POLICY

5.1 General

Owleto, 5th Floor Empora Gemz, NH Thondayad Bypass, Kavu Nagar, Kozhikode, Kerala 673016, India (("Owleto"), “we”, “us” or "our"), is managing and operating the websites Owleto.in and the mobile application thereof (Owleto referred to as the "Platforms"), through which it inter alia facilitates the sale and purchase of a diverse range of fashion, home, and other products listed on the Platforms from time to time and other products (“Products”) to the users of the Platforms (“User” or “Users” or “you” or “your”).
This privacy policy (“Privacy Policy”), together with the Terms, governs your use of the Platforms and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the platforms, you agree to be bound by the terms of this privacy policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure, or transfer of your information in accordance with the terms of the privacy policy. We shall not use the user’s information in any manner except as provided under this privacy policy. Capitalised terms used herein, if not defined, shall have the same meaning as ascribed to them under the Terms.
This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000, and rules made thereunder as may be applicable, as well as the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This privacy policy sets out the type of information collected from the users, including the nature of the sensitive personal data or information (defined hereinafter), the purpose, means, and modes of usage of such information, and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for the collection and use of your information, including personal information (defined hereinafter) or sensitive personal data or information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of personal information based on your previous consent prior to the withdrawal.
Please take a moment to familiarise yourself with our privacy policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you not to use or access the platforms.

5.2 Type of Information Collected

You may be asked to provide your information anytime you visit, access, use, or browse the platforms. We may share information and use it in accordance with the provisions of this privacy policy. We may also combine it with other information to provide and improve our products, services, content, and advertising.
You agree to provide information that is true, correct, up-to-date, and accurate. You may access, amend, alter, or require deletion of your information, partially or fully, by contacting us at support@ .
The platforms are not directed at minors. We do not knowingly collect personal information from any user who is under 18 (eighteen) years old. If we are made aware that we have collected the personal information of a person below the age of 18 (eighteen) years, we will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided his or her information on the platforms without their consent, he or she shall contact us for the deletion of such information. In the event, in contravention of the Privacy Policy and Terms, a person under the age of 18 (eighteen) uses the services, we shall not be held liable or responsible for any damage or injury suffered by such person.
We may collect a variety of information from you, including your name, mailing address, phone number, email address, and contact preferences, as well as any other usage and interaction details with us or our affiliates. We may collect such information, which, when combined with other pieces of information available with us, could reasonably allow you to be identified (“personal information"). Personal information shall include, but is not limited to, your full name, personal contact numbers, residential address, email address, gender, or date of birth. Personal information can be in any format, including but not limited to photographs or documents.

5.3 Use of Information Collected

We may collect, use, or process your information, including personal information and sensitive personal data or information, for the following purposes:

For creating and giving you access to your registered account on the platforms.
To develop, deliver, process, and improve our products, services, and content in order to personalise and improve your experience.
To inform you about our products, services, offers, updates, and upcoming events, including providing you with information in relation to order confirmations, invoices, technical notices, and security alerts.
For internal analytical and research purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.
To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
To resolve any request, dispute, grievance, or complaint raised by you in relation to your use of the platforms.
To detect or monitor any fraudulent or illegal activity on the platforms

5.4 Disclosure of Information Collected

We may, from time to time, be required to disclose the information collected from you to our trusted third-party service providers, who assist us in facilitating the provision of services and the purchase of products on the platforms. For instance, we may share your information with a third-party payment gateway provider to process transactions on the platforms. By using the platforms, you consent to any such disclosure of your information to third-party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/or use, maintain, and follow generally accepted industry and security standards with respect to such information.
We may also disclose your information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other users, to prevent harm to persons or property, and to fight fraud and credit risk.
We may also disclose or transfer your information to any third party as a part of a reorganisation or a sale of the assets, division, or transfer of a part or whole of us. We shall ensure that the third party to whom we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this privacy policy, to handle your personal information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.
A third-party payment gateway provider may be required to collect certain financial information from you, including, but not limited to, your credit or debit card number or your bank account details (collectively referred to as “financial information"). All financial information collected from you by such third-party payment gateway providers will be used only for billing and payment processes. The financial information collected from you is transacted through secure digital platforms of approved payment gateways that are under encryption, thereby complying with reasonably expected technology standards. The verification of the financial information shall be accomplished only by you through a process of authentication in which we shall have no role to play, and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations, or warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers.
While we make the best efforts to ensure that your information, including personal information, financial information, and sensitive personal information or data, is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing personal information or financial information while using the services, given that the Internet is susceptible to security breaches.

5.5 Security

The security of your personal information is important to us. We have implemented security policies, rules, and technical measures as required under applicable law, including firewalls, transport layer security, and other physical and electronic security measures to protect the personal information that is under our control from unauthorised access, improper use or disclosure, unauthorised modification, and unlawful destruction or accidental loss. When you submit your information on the platforms, your information is protected through our security systems. Please note that we use international and industry-recognised standards as per applicable laws, rules, and regulations.
Your information is contained within secured networks and is only accessible by a limited number of authorised persons who have access rights to such systems or otherwise require such information for the purposes provided in this privacy policy. These authorised persons are also under an obligation to keep such information confidential.
Although we make the best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to the public, you understand and acknowledge that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of any information or potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your personal information or events that are beyond our reasonable control, including acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, technical glitches, breaches of security and encryption, etc.

5.6 Cookie Policy

Due to the communications standards on the Internet, when you visit, access, or browse the platforms, we automatically receive the uniform resource locator of the site from which you visit, access, or browse the platforms, details of the website you visit on leaving the platforms, the internet protocol (“IP”) address of each user’s computer operating system, the type of web browser the user is using, email patterns, and the name of the user’s internet service provider. This information is used solely to analyse overall user trends and to help us improve our services. Please note that the link between the user’s IP address and the user’s personally identifiable information is not shared with third parties without the user’s permission, except when required by law or to provide or facilitate the user's services. Notwithstanding the above, the user acknowledges that we reserve the right to share some of the aggregate findings, including the personal information provided by the user in an unidentifiable aggregate form and not the specific data, with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the user to access the platforms. The user may refer to the browser used if he or she wishes to learn what information is provided to us.
The platforms use temporary cookies to store certain data. We do not store personal information in cookies. Information collected by us, by any means whatsoever, that does not personally identify the user as an individual (such as patterns of utilisation described above) is exclusively owned by us and may be used by us and third-party service providers for technical administration of the platforms, user administration, research, development, and other purposes.
You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade, or restrict access to certain areas of the platforms.
We may allow other companies or entities to serve advertisements to you. These companies or entities include third-party advertisement servers, advertisement agencies, advertisement technology vendors, and research firms. We may target some advertisements to you that fit a certain general profile. We do not use personal information to target advertisements at you. In the course of serving advertisements or optimising the services for its users, we may allow authorised third parties to place or recognise a unique cookie on the user’s browser.
You agree and understand that we do not exercise control over third-party websites displayed as search results or links on the platforms. These other sites may place their own cookies or other files on the users’ computers, collect data, or solicit personal information from the users, on which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practises or policies of such third parties or the terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the website's provider, or the information on the website.
We may keep records of telephone calls received from and made to users for the purposes of administration of services, research and development, training, business intelligence, business development, or user administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate the user with the services.
You consent to our reproduction and publishing of all testimonials and reviews given by you on the platforms in relation to the services or the products. You agree that we may edit the testimonials and reviews provided by you and reproduce or publish such edited or paraphrased versions of the testimonials and reviews on the platforms. If the user has any concerns with the reproduction or publication of any testimonial or review provided by you, they may contact us at support@.

5.7 Opt-Out Policy

The third-party service providers with whom we may share information provided by you are not permitted to market their own services, send promotional e-mails, or engage in promotional communication with you. We provide you with the opportunity to opt out of receiving non-essential, promotional, or marketing-related communication from ourselves or our partners.
If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us at support@. We reserve the right to limit membership based on the availability of contact information. All users will be notified by email prior to any actions taken.

5.8 Retention of information

We will retain your information and any data for the period necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted under the applicable law.

5.9 Modification

We reserve the right to amend this privacy policy at any time. The privacy policy, as and when modified, shall be updated on the platforms. We encourage you to review this privacy policy whenever you visit our platforms to understand how your personal information is used.

5.10 Governing Law

The terms of this privacy policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this privacy policy shall be subject to the exclusive jurisdiction of the courts in Perintalmanna, Kerala.

5.11. Severability

Whenever possible, each section of this privacy policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

ANNEXURE A

The category-wise details are set out below, which shall apply subject to the other terms and conditions set out in this policy. Read all sections carefully to understand the conditions and cases under which returns will be accepted. Since the below table is an indicative list, we recommend that you also check the Products display page for product-specific return and exchange information while placing an order on the platform for the exact policy applicable to the product.

Product Category		Return Period
Fashion & lifestyle products	Apparel, accessories, footwear, etc.	4 (four) days returnable Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
Fashion & lifestyle products	Sunglasses	4 (four) days returnable Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
ACCESSORIES	Watches (analogue and digital)	4 (four) days returnable Smart watches are non-returnable, and brands may have different return or exchange policies. Please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
ACCESSORIES	Hair Care Accessories, Oils & Spa, Hair Accessories, Creative & Educational, etc.	Non-Returnable/Non-Exchangeable Products under this category are non-returnable or non-exchangeable due to hygiene, personal care, or well-being and the consumable nature of the product. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
ACCESSORIES	Bags & Backpacks, Luggage & Trolley, Handbags, Wallets, Belts, Travel Accessories	4 (four) days returnable; exchange not available Laptop bags are non-returnable, and brands may have different return or exchange policies. Please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform. The users will not have the option to exchange these products.
HOME & KITCHEN	Rugs, Carpets & Dhurries, Curtains & Accessories, Cushions & Pillows, Covers & Protectors, Blankets, Dohars & Quilts, Furnishing Fabrics, Bedsheets, Kitchen Linen, Towels & Bath Robes, Bath Mats	4 (four) days returnable Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
HOME & KITCHEN	Table Covers, Runners & Slipcovers, Home Fragrances, Table Napkins, Coasters, Cutlery, Serveware & Drinkware, Cookware, Bakeware, Kitchen Tools, Kitchen Organisers, Wall & Table Décor, Showpieces & Figurines, Stationery & Organisers, Festive Gifts, Gardening & Planters, Bath Curtains, Bathroom Accessories, House Keeping	Non-Returnable/Non-Exchangeable Products under this category are non-returnable or non-exchangeable due to hygiene, personal care, or well-being and the consumable nature of the product. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
HOME & KITCHEN	Home Essentials	Non-Returnable/Non-Exchangeable Products under this category are non-returnable or non-exchangeable due to hygiene, personal care, or well-being and the consumable nature of the product. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
ELECTRONIC PRODUCTS	Smartphones, accessories, smart watches, pen drives, hard discs, speakers, power banks, etc.	Non-Returnable/Non-Exchangeable Products in this category are non-returnable or non-exchangeable. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform. You should make sure that you erase any or all personal information from an electronic device that stores any personal information prior to returning it to us. Owleto shall not be liable for any misuse, loss, or theft of such information. In case of any issues with product usage, users may contact the manufacturer directly under the product warranty provided by the manufacturer (if any).
SILVER JEWELLERY	Bracelets & Kadas, Chains, Cufflinks & Tiepins, Earrings, Rings, Pendants, Rakhis, Silver Articles, Traditional Jewellery, Bracelets and Bangles, Hair Accessories, Jewellery Sets, Necklaces and Pendants, Anklets, and Nose Pins	4 (four) days returnable Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
GOLD,SILVER COINS,BAR & IDOLS	Idols and Coins	Non-returnable and non-exchangeable Products under this category are non-returnable and non-exchangeable due to the nature of the product. However, in the unlikely event that you have concerns about the quality or physical condition of the product or the package delivered, you may contact customer care for a resolution.
PRECIOUS & FASHION JEWELLERY	Bracelets, Kadas, Chains, Earrings, Rings, Bangles, Necklaces, Traditional Jewellery, Pendants	4 (four) days returnable Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
WINTERWEAR	Jackets & Blazers, Jackets & Coats, Shrugs, Jackets, Mufflers, Shawls & Wraps, Shrugs & Boleros, Sweaters and cardigans, Sweatshirts and Hoodies, Sweatshirts and Jackets	4 (four) days returnable Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
SAREES	Sarees, dress material,	4 (four) days returnable Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
SHAWLS & WRAPS	Shawls and Wraps	4 (four) days returnable Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
Toys & Baby Care	Toys and baby care	Non-returnable and non-exchangeable Products under this category are non-returnable and non-exchangeable due to the nature of the product. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.

Your cart is empty

Your cart

Estimated total

Terms & Conditions