Returns & Refunds Policy

Company Name : OWLETO TECHNOLOGIES PRIVATE LIMITED.

1. Returns & Refunds Policy

1.1 Cancellation of Products

1. You can cancel orders for products partially or fully prior to the orders being packed and invoices generated in relation to them.
2. Upon successfully placing an order for products on the platforms and after Owleto has successfully handed over the product(s) to its logistic partner, in case you change your mind in relation to a particular order of the products (including instances of tampered, torn, or opened product packages at the time of delivery of the products), you may reject the shipment of such an order of products when our logistic partner attempts the delivery of the order of products at your address. For any help that you may need, you can always reach out to us at support@ or via the Contact Us section on platforms.
3. On receipt of the cancellation request prior to products being packed and invoices being generated, we shall cancel the order of products and initiate the refund for the products within 10 (10) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase. All refunds shall be subject to the policies and charges of the user’s bank, financial institution, or payment gateway, as may be applicable.
4. The user is not allowed to cancel the order for products after the products have been packed and invoice has been generated in relation to them. If anyone sends an email to us requesting cancellation of the order for products after the products have been packed and invoice has been generated in relation to them, we cannot guarantee such order cancellation in case the product has already been packed and invoiced by the time we check and respond to the user's email. In such cases, the user may choose to refuse to accept the delivery of the order of products when our logistic partner attempts to deliver the order of products to the user's address and let unwanted order of products be returned to us by our logistic partner. If, at the time of delivery of order of products by our logistic partner, the user notices or is aware that the product package is either tampered with, torn, or open, then the user may reject the shipment of such order of products when our logistic partner attempts to deliver the order of products at the user’s address and intimate the concern by emailing us at support@ or contacting us via Contact Us section on the platforms.

 

1.2 Return of Products

1. Subject to the category-wise terms as set forth under Annexure A to this Policy, you may initiate the request for return of the Product if: (i) Product is damaged; (b) both the Product and shipping package have been damaged; (iii) Product is defective or is not in working condition; (iv) the Product is of bad quality; (v) parts of the Product or accessory is missing; (vi) the Product ordered is different from what was ordered basis the Product description provided on the Platforms; or (vii) you are dissatisfied with the quality of purchased Product due to size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding (each referred to as “Non-Compliant Product”). For Owleto, you shall initiate such requests for the return of products in accordance with the terms set forth under Annexure A to this Policy (“Return Period”);
2. While raising a request for return on the platforms, the user shall have the option to seek a refund of the money paid by him or her towards the purchase of the product. The user will be required to produce a copy of the original invoice at the time of placing a request for the return of products. The user shall ensure that the products being returned comply with the conditions set out under this policy and are, among other conditions, unused, unwashed, with price tags intact, and that all packaging material is undamaged and unused. Such returned product(s) should not carry stains, sweat, detergent, or body odour.
3. You shall keep the products in their unused, original condition, along with the original invoice or sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging, for a successful return pick-up. We would accept the request for the return of such a product, subject to the terms of this policy. In the event that we find that the returned products do not meet the criteria mentioned under this policy, we reserve the right to reject the return products and refuse refunds in relation to them.
4. If you have received any product that is subject to return in terms of this policy, we suggest you immediately register a request in this regard on the concerned reforms. We will, in our sole discretion, verify if: (a) the defects and damages in the products or the non-compliances claimed in such products are acceptable by us; or (b) such defects, damages, or non-compliances are due to our default, and will accordingly, post-verification, accept or reject the request for return of the products. For such verification, we may request that you send us images of the damaged, defective, or non-compliant products received and/or allow our personnel to schedule a visit to assess the damage, defect, or non-compliance with the product. Further to the assessment of the damage or the concern reported in the return request, we may, in our sole discretion, resolve the issue subject to the assessment report in a manner as we may deem fit. You agree that our decision in relation to it is final and binding on you.
5. Your return will be processed only when the conditions as may be stipulated by us in this policy are fulfilled at the time of return of such products, such as the product being returned in its original condition (including water seal stickers in the case of fragrances), along with the price tag intact, including the original packaging of the product, the brand outer packaging of the non-compliant product and all accessories therein, no damage or defect to the product having occurred post-delivery of the product while in your possession, etc.
6. You agree that we will not accept the return of any product. (i) if you have placed the order for the wrong product model, colour, or incorrect product; (ii) if the product belongs to on-returnable products (defined below); (iii) if you fail to request a return or register a complaint in relation to an on-compliant product within the Owleto Return Period (defined above). (iv) ‘Made to Order’ Products on the Platforms Any damage to the product caused by your improper wearing or safekeeping of the product, any modification or change to the product by you or a third party, or any depreciation in the value for other reasons will not deem such a product a non-compliant product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
7. It is hereby clarified that in the case of electronics, notwithstanding anything to the contrary to this policy and subject to paragraph (l) below, users cannot return electronic products that are specified as ‘non-returnable’ on the relevant product detail pages of the platforms. Products may be returned within the Owleto Return Period only in cases of damaged-in-transit products, incorrect products shipped to the user, or missing components of the products and empty sealed packages of the products, and not for any other reasons. Further to the assessment of the damage or the concern reported in the return request, we may, in our sole discretion, resolve the issue subject to the assessment report in a manner as we may deem fit. You agree that our decision in relation to it is final and binding on you.
8. It is hereby clarified that in the case of certain products, including but not limited to accessories (watches) or precious materials, notwithstanding anything to the contrary to this policy and subject to paragraph (l) below, a refund will be made once the relevant product reaches the brand showroom or warehouse and the quality check of the product is completed. Further, if the user loses any certificate relating to said product, a fee of INR 500 (five hundred Indian rupees) shall be collected from such user.
9. Owleto shall not accept return or refund requests raised for certain categories of products, including but not limited to the following products, except in accordance with paragraph (m) below (“Non-Returnable Products”):

 

(i) Swimwear;

(ii) Fragrances and deodorants;

(iii) Home fragrances;

(iv) Hair Care;

(v) Inner wear;

(vi) Shaving;

(vii) Skin Care;

(viii) Makeup;

(ix) Beauty and Care;

(x) Mobile & Accessories;

(xi) Music and Entertainment;

(xii) Gadgets and Appliances;

(xiii) Tech Accessories;

(xiv) Smart Wearables

(xv) Bath & Laundry;

(xvi) Decor and Gifting;

(xvii) Home Needs;

(xviii) Kitchen and Dining;

(xix) Beauty Appliances;

(xx) Some products in Night & Loungewear;

(xxi) Clothing accessories like gloves and masks; handkerchiefs;

(xxii) Baby care such as only feeding and nursing, bathing, grooming, and diapering

 

1. Additionally, you should always check the Products display page on the platforms for the return and exchange policy applicable to those specific products.
2. You can return the product(s) purchased from us provided the product(s) satisfy the below mandatory conditions:

 

(i) The product has not been worn, washed, cleaned, or tampered with by you.

(ii) The price tag or bar code, brand tags, original packaging material, including brand boxes and protective coverage, and accompanying accessories are intact and not altered, damaged, or discarded by you.

(iii) The serial number, IMEI number, or bar code of the product, as applicable, should match Owleto's records.

(iv) The accessories delivered with the product (such as chargers, earphones, user manuals, etc.) are returned along with the product in undamaged, unaltered condition.

(v) The product is not altered unless proven by a vendor defect.

(vi) In the case of electronics, if the products sought to be returned are not sealed in the poly-jiffy bag provided by Owleto,

(vii) In the case of precious materials or accessories (such as watches), if the returned products are fake, counterfeit, damaged, or altered.

(viii) A return is being initiated against the order under which it was bought and from the same account, and the serial number or bar code of the product matches our records.

(ix) The gifts accompanying the purchased product have not been returned, or upon being returned, show signs of being used, washed, or defective.

(x) There is no foul odour, perfume, stains, dents, scratches, tears, or any form of damage or defect on the product.

(xi) The product(s), if bought as a set, should be exchanged for the complete set.

(xii) Products returned should be in unused, undamaged, unwashed, and saleable condition.

(xiii) We are satisfied that the product has not been rendered defective, damaged, or unusable.

(xiv) The user has not breached any terms of this policy.

 

1. We reserve the right to reject the return request for a product if it does not satisfy the aforementioned conditions.
2. In the event a User returns a Product that is not accompanied by the accessories, gifts, or other items originally bundled with such Product or is not in a sellable condition as it does not satisfy the conditions mentioned in paragraph (j) above,
3. Owleto shall have the right, exercisable at its sole discretion, to: (i) refuse to accept the return of such product; and/or (ii) either (a) refuse to process any refund in relation thereof; or (ii) deduct the amount payable in respect of such items from the amount of refund such user is entitled to.
4. Subject to the user satisfying the conditions mentioned in paragraphs (j) and (k) above, the user can only return non-returnable products if there are defects and deficiencies in the products (attributable to and accepted by Owleto after due verification at its sole discretion), such as damaged-in-transit products, or if incorrect products were shipped to the user, or if there are missing components of the products, or empty sealed packages of the product delivered, and not for any other reasons. The user shall initiate a request for returning such non-returnable products on the platforms not later than two (two) days from the date of delivery of such products.
5. Subject to the terms of this policy, Owleto also accepts partial returns, wherein the user can raise a return request for one or all products, except in the case of bundled packages (defined below). The process for initiating the process for raising a return, refund, or exchange request is as follows:

 

(i) Please log in with your credentials and visit the My Account section.

(ii) Select the order you want to return on Order History, click on "Return/Exchange,” and follow the instructions on this page to obtain a tracking ID.

(iii) Refunds for purchases made through electronic payment methods (credit/debit card, digital wallets, etc.) will be processed via the original payment method used for the purchase.

(iv) For purchases made using cash on delivery (COD) as the mode of payment, the refund will be issued through bank transfer.

(v) Customers are required to acknowledge the reasons (if there are any physical damages or quality issues with the product, customer must send a mail attaching the photos) to support@.

 (vi) The products will be picked up within the timelines intimated by Owleto.

(vii) Owleto will initiate the refund or replacement process only if the products are received in accordance with this policy.

(viii) On certain select days, as specified by Owleto, separate policies may be applicable.

 (ix) This refund/return policy is subject to the general terms and conditions of Owleto and may be updated or modified as necessary.

 

1. If a user has purchased products that form a part of a package of other products, or if the product forms a part of a promotional package (collectively, the “bundled package”), the user shall be required to return all the products that form a part of the packaged package for Owleto to process refunds. For illustrative purposes, if the user has purchased a shirt and a pair of pants as a single product in a promotional package, they will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the bundle package. It is hereby clarified that if the bundle package consists of any non-returnable product along with other products, the user shall return all other products except the non-returnable products.
2. Returns of purchased products are facilitated through our reverse logistics partners. On receipt of a request for the return of a product on the platform and the same being duly acknowledged by us, our reverse logistics partners may get in touch with you in order to collect the purchased products from you and deliver them to Owleto. While Owleto has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, Owleto has a select list of areas where deliveries and collection can be undertaken by its reverse logistics partners. In events where Owleto
3. Is unable to facilitate a pick-up of the purchased product for return from the user, the user is required to self-ship the product to Owleto’s shipping warehouse, the address for which will be intimated to the user upon the user placing such a request for return. Upon self-shipping the product to Owleto’s warehouse, the user shall be required to scan and email the courier or postal receipt to support@ for Owleto’s records. The aforesaid return by self-shipping the products is subject to the returned products passing a quality check at Owleto’s returns desk or warehouse. For all above-mentioned self-shipments of products, the user shall be fully responsible for any service deficiencies, including but not limited to delays, lost in transit, damage, etc., to the products due to any negligence or default of the courier partner chosen by the user for self-shipment, and we shall not be held responsible or liable for the same in any manner whatsoever.
4. In the event where the user claims to have self-shipped the product in accordance with the process set out in paragraph (o) above and Owleto does not receive the returned product or the package containing such product is empty, the user shall be required to submit the ‘proof of delivery’ received from the courier or postal agency to Owleto to prove his or her claim of return of products through self-shipment to Owleto. It is specifically clarified that any refunds shall be processed by Owleto only upon receiving the returned products in sellable condition and concluding the required quality checks, including the conditions mentioned under paragraphs (j) and (k) above. The user shall be solely responsible for any defect, damage, and/or deficiencies, including delays, losses in transit, etc., to the product caused in transit while self-shipping it to Owleto.
5. If any user has excessive returns in their account, we may charge a standard convenience fee for future orders placed by such a user. Such convenience fee charged shall be shown to the user before placing any order of products on the checkout page of the product as a separate charge, and such convenience fee charged is non-refundable. For users with high returns and unaccepted shipments of orders, Owleto may, at its discretion, disable the cash on delivery payment option for such users, and you agree that our decision in relation thereto is final and binding on you. Owleto also reserves the right to disable user accounts if we determine that the user has wilfully violated the terms of this policy, including other policies of the platform, and has exceptionally high returns.

 

1.3 Refunds

1. At the time of raising a request for return or cancelling the products on any of the platforms, you may seek a refund for the non-compliant product. Such a refund will be made to you only in the event that payment has been received by us for the products returned or cancelled.
2. Please be informed that when you opt to cancel or return the products, upon our receiving, verification, and assessment of the products and the documents relating thereto, the refund amount for such products that are eligible for return as per the terms of this policy will be processed within a period of 7–10 (seven to ten) business days from the date of us receiving the products and verifying the defect or non-compliance with the product. Your refund will be processed only when the conditions as may be stipulated by us in this policy are fulfilled, such as the product being returned in original saleable condition without any defect or damage, along with the price tag intact, including the original packaging of the product, the brand outer packaging of the non-compliant product and all accessories therein, and all the conditions mentioned under paragraphs 2.2(j) and (k) above being satisfied. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a product that is deemed ineligible for a refund based on our verification and assessment. You agree that our decision in relation hereto is final and binding on you.
3. Refunds will be processed by Owleto through its normal banking channels. You will acknowledge that after the initiation of the refund, it may take additional time for your refund to reflect in your account, which is subject to your financial institution or payment solution provider's terms and conditions. Where a user has opted for the cash on delivery option for payment towards the purchased products, Owleto shall process all refunds into either the user’s valid bank accounts, if details of such accounts are provided by the user to Owleto at the time of refund. Further, should the user have used more than one payment option for the purchase of products on the platform, Owleto shall process all refunds through a payment option (as defined in the Fees and Payments Policy) that Owleto deems fit, in its sole discretion, to process such refunds. We do not make any cash refunds. The amount will be refunded to you within 7–10 (seven to ten) business days of us approving the refund, subject to the terms of this policy, depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you. The refund to be made to the user shall not include any amount paid by the user towards shipping charges or any other such charges, including the convenience fee, which are applicable from time to time. However, in the event a product has been delivered with a defect or damage (for reasons attributable to and accepted by us after due verification at our sole discretion), we may refund the shipping charges to you, provided that you claim a refund of such shipping charges (including the convenience fee) within 7 (seven) days of receiving the refund for the remaining amounts. Subject to paragraph 2.2(l) above, you will be provided with a refund if you have received a non-returnable product in a damaged or defective condition, subject to verification and examination of the damage or defect of the product by us.
4. Owleto shall make all reasonable attempts to keep the user apprised of the status of the refund through updates shared on the user’s account on the platforms, registered mobile number, and registered email address. Owleto disclaims all liabilities that may arise on account of its failure to keep the user apprised of the status of the refund due to any technical reason beyond the control of Owleto.
5. We reserve the right to reject a refund request for a product if it does not satisfy the quality conditions specified under this policy in our assessment pursuant to its return. We may, in such cases, notify you, and Owleto shall not be liable for returning the products and shall not take any liability for the same. You agree that our assessment and decision in relation to that are final and binding on you.

 

1.4 Exchange of Products:

1. You may initiate the request for exchange of the product if the product delivered is of a different fit and/or size than the fit and/or size of the product that was ordered on the platform, or if the fit and/or size of the product order does not fit the user and the user wants to try a different (either larger or smaller) fit and/or size of the same product (“exchangeable product"). You shall initiate such requests for an exchange of exchangeable products within the timelines mentioned in the product detail page (“Exchange Period”).
2. You shall keep the exchangeable products in their unused, original, and sellable condition, along with the original invoice or sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging, for a successful exchange product pick-up, and the exchangeable products should satisfy the conditions mentioned under paragraph (f) below. We would accept the request for the exchange of such products, subject to our verification and assessment in accordance with the terms of this policy. You agree that our decision in relation hereto is final and binding on you.
3. If you have received any product that is subject to exchange in terms of this policy, we suggest you immediately register a request in this regard on the platforms. We will, in our sole discretion, verify if: (a) the defects and damages in the products or the non-compliances claimed in such products are acceptable by us; or (b) such defects, damages, or non-compliances are due to our default, and will accordingly, post-verification, accept or reject the request for exchange. For such verification, we may request that you send us images of the damage or defects on the exchangeable product received and/or allow our personnel to schedule a visit to assess the damage, defect, or non-compliance with the product. Further to the assessment of the damage or the concern reported in the exchange request, we may, in our sole discretion, resolve the issue subject to the assessment report in a manner as we may deem fit.
4. Subject to paragraph (f) below, your exchange will be processed only when the conditions as may be stipulated by us are fulfilled at the time of exchange of such products, such as the product being returned for exchange in original and sellable condition (including water seal stickers in case of fragrances), along with the price tag intact, including the original packaging of the exchangeable product, the brand outer packaging of the exchangeable product and all accessories therein, no damage having occurred to the exchangeable product while in your possession, etc., and the availability of stock in the same brand for the same or different fit and/or size.
5. You agree that we will not accept the exchange of any product. (i) if you have placed the order for the wrong product model, colour, or incorrect product; (ii) if the product belongs to the non-returnable product category (for instance, personalised products that are not suitable for return based on their nature); (iii) if you fail to request an exchange or register a complaint in relation to the exchangeable product within the exchange period; (iv) ‘Made to Order’ products. Any damage to the product caused by your improper wearing or safekeeping of the product, any modification or change to the product by you, the user, or a third party, or any depreciation in the value for other reasons, will not be deemed an exchangeable product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding on you.
6. You can exchange the product(s) purchased from us provided the product(s) satisfy the below mandatory conditions:

 

(i) The product has not been worn, washed, cleaned, or tampered with by you.

(ii) The price tag or bar code, brand tags, and original packaging material, including brand boxes and protective coverage accompanying accessories, are intact and not altered, damaged, or discarded by you.

(iii) The serial number, IMEI number, or bar code of the product, as applicable, must match Owleto’s records.

(iv) The accessories delivered with the product are returned along with the product in an undamaged or unaltered condition.

(v) The product is not altered unless proven by a vendor defect.

(vi) In the case of electronics, if the products sought to be returned are not sealed in the poly-jiffy bag provided by Owleto,

(vii) In the case of precious materials or accessories (watches), if the returned products are fake, counterfeit, or damaged,

(viii) An exchange is being initiated against the order under which it was bought and from the same account, and the serial number or bar code of the product matches our records.

(ix) The gifts accompanying the purchased product must be returned, or upon being returned, show signs of being used, washed, damaged, or defective.

(x) There is no foul odour, perfume, stains, dents, scratches, tears, or damage to the product.

(xi) The product(s), if bought as a set, should be exchanged for the complete set.

(xii) Products returned for exchange should be in unused, undamaged, unwashed, and saleable condition.

(xiii) We are satisfied that the product has not been rendered defective or unusable.

(xv) The user has not breached any terms of this policy.

 

1. We reserve the right to reject the exchange request for a product if it does not satisfy the aforementioned conditions.
2. The exchange of purchased products is facilitated through our reverse logistics partners. On receipt of the request for an exchange of products and the same being duly acknowledged by us, our reverse logistics partners may get in touch with you in order to collect the purchased products from you.

 

ANNEXURE A

The category-wise details are set out below, which shall apply subject to the other terms and conditions set out in this policy. Read all sections carefully to understand the conditions and cases under which returns will be accepted. Since the below table is an indicative list, we recommend that you also check the Products display page for product-specific return and exchange information while placing an order on the platform for the exact policy applicable to the product.

 

Product Category		Return Period
Fashion & lifestyle products	Apparel, accessories, footwear, etc.	4 (four) days returnable        Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
Fashion & lifestyle products	Sunglasses	4 (four) days returnable       Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
ACCESSORIES	Watches (analogue and digital)	4 (four) days returnable         Smart watches are non-returnable, and brands may have different return or exchange policies. Please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
ACCESSORIES	Hair Care Accessories, Oils & Spa, Hair Accessories, Creative & Educational, etc.	Non-Returnable/Non-Exchangeable         Products under this category are non-returnable or non-exchangeable due to hygiene, personal care, or well-being and the consumable nature of the product. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
ACCESSORIES	Bags & Backpacks, Luggage & Trolley, Handbags, Wallets, Belts, Travel Accessories	4 (four) days returnable; exchange not available         Laptop bags are non-returnable, and brands may have different return or exchange policies. Please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform. The users will not have the option to exchange these products.
HOME & KITCHEN	Rugs, Carpets & Dhurries, Curtains & Accessories, Cushions & Pillows, Covers & Protectors, Blankets, Dohars & Quilts, Furnishing Fabrics, Bedsheets, Kitchen Linen, Towels & Bath Robes, Bath Mats	4 (four) days returnable         Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
HOME & KITCHEN	Table Covers, Runners & Slipcovers, Home Fragrances, Table Napkins, Coasters, Cutlery, Serveware & Drinkware, Cookware, Bakeware, Kitchen Tools, Kitchen Organisers, Wall & Table Décor, Showpieces & Figurines, Stationery & Organisers, Festive Gifts, Gardening & Planters, Bath Curtains, Bathroom Accessories, House Keeping	Non-Returnable/Non-Exchangeable         Products under this category are non-returnable or non-exchangeable due to hygiene, personal care, or well-being and the consumable nature of the product. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
HOME & KITCHEN	Home Essentials	Non-Returnable/Non-Exchangeable         Products under this category are non-returnable or non-exchangeable due to hygiene, personal care, or well-being and the consumable nature of the product. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
ELECTRONIC PRODUCTS	Smartphones, accessories, smart watches, pen drives, hard discs, speakers, power banks, etc.	Non-Returnable/Non-Exchangeable         Products in this category are non-returnable or non-exchangeable. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.         You should make sure that you erase any or all personal information from an electronic device that stores any personal information prior to returning it to us. Owleto shall not be liable for any misuse, loss, or theft of such information.         In case of any issues with product usage, users may contact the manufacturer directly under the product warranty provided by the manufacturer (if any).
SILVER JEWELLERY	Bracelets & Kadas, Chains, Cufflinks & Tiepins, Earrings, Rings, Pendants, Rakhis, Silver Articles, Traditional Jewellery, Bracelets and Bangles, Hair Accessories, Jewellery Sets, Necklaces and Pendants, Anklets, and Nose Pins	4 (four) days returnable         Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
GOLD,SILVER COINS,BAR & IDOLS	Idols and Coins	Non-returnable and non-exchangeable         Products under this category are non-returnable and non-exchangeable due to the nature of the product. However, in the unlikely event that you have concerns about the quality or physical condition of the product or the package delivered, you may contact customer care for a resolution.
PRECIOUS & FASHION JEWELLERY	Bracelets, Kadas, Chains, Earrings, Rings, Bangles, Necklaces, Traditional Jewellery, Pendants	4 (four) days returnable         Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
WINTERWEAR	Jackets & Blazers, Jackets & Coats, Shrugs, Jackets, Mufflers, Shawls & Wraps, Shrugs & Boleros, Sweaters and cardigans, Sweatshirts and Hoodies, Sweatshirts and Jackets	4 (four) days returnable         Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
SAREES	Sarees, dress material,	4 (four) days returnable         Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
SHAWLS & WRAPS	Shawls and Wraps	4 (four) days returnable         Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.
Toys & Baby Care	Toys and baby care	Non-returnable and non-exchangeable         Products under this category are non-returnable and non-exchangeable due to the nature of the product. Some products and brands may have different return or exchange policies; please check the product details page for the exact return or exchange policy applicable to the product while placing an order on the platform.